Privacy Policy

Last updated: April 2026

The Serving Heart (“we,” “us,” or “our”) is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our volunteer coordination services.

Information We Collect

We collect the following information when you register as a volunteer or submit a service request:

  • Name
  • Phone number
  • Email address
  • ZIP code
  • Information related to your volunteer skills or service needs

SMS Messaging

By providing your phone number and checking the SMS consent box on our forms, you agree to receive text messages from The Serving Heart related to volunteer coordination and community service requests. Message and data rates may apply. You may opt out at any time by replying STOP to any message.

SMS opt-in consent is collected solely for the purpose of coordinating volunteer activity through The Serving Heart. We do not share or sell SMS opt-in data or phone numbers with third parties for marketing or promotional purposes. Opt-in consent will not be transferred or sold to any other organization.

How We Use Your Information

Information you provide is used only to:

  • Match volunteers with community service requests
  • Send SMS notifications about volunteer opportunities or request status
  • Contact you regarding your submission

Data Sharing

We do not sell, trade, or transfer your personal information to outside parties. We do not share your information with third parties for marketing or promotional purposes. Information may be shared only as required by law.

Data Retention

We retain your information only as long as necessary to fulfill the purposes described in this policy or as required by law. You may request removal of your information at any time by contacting us.

Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction or deletion of your information
  • Opt out of SMS communications at any time by replying STOP to any message

Contact Us

If you have questions about this privacy policy or how your information is handled, contact us at:

The Serving Heart
A Compass & Key LLC Program
Washington, Illinois
steve@theservingheart.com
(309) 322-9899